Terms of Service
Last updated: 12 November 2026. Early-access draft; a reviewed version will replace it before public launch.
1. The service
CiaoPilot ("the Service") is a software platform for B2B outbound provided by TrovaLead ("we"). By creating a workspace you accept these Terms.
2. Your account and data
You are responsible for the accounts you connect (mailboxes, LinkedIn, data providers) and for the contacts you upload. You confirm you have a lawful basis to contact them and that you comply with the terms of the providers you connect. You remain the data controller of the data you upload; we act as processor on your behalf.
3. Acceptable use
No spam, no unlawful content, no contacting people who asked not to be contacted. Every cold email sent through the Service carries a visible unsubscribe link, and opt-outs are enforced across channels. We may suspend a workspace that puts deliverability, providers or other customers at risk.
4. Early access
During early access the Service is provided as is, free of charge unless agreed otherwise, and may change without notice. We will tell you before pricing applies to your workspace.
5. Availability and liability
We work to keep the Service available and monitored, but we do not guarantee uninterrupted operation. To the extent permitted by law, our liability is limited to the amounts you paid for the Service in the previous twelve months.
6. Termination
You can close your workspace at any time and export your data. We can terminate for breach of these Terms with notice, except where immediate action is needed to protect the Service.
7. Governing law
Italian law applies. Courts of Milan, Italy, have jurisdiction, without prejudice to mandatory consumer rules where applicable.
8. Contact
TrovaLead, Italy. hello@ciaopilot.com.