Privacy Policy

Last updated: 12 November 2026. Early-access draft; a reviewed version will replace it before public launch.

Who we are

The controller for this website and for the CiaoPilot accounts is TrovaLead, Italy. Contact: hello@ciaopilot.com.

This website

We use PostHog (EU hosted) in cookieless mode to understand how the site is used. No advertising cookies. If you fill in the early-access form, we store your name, email, company and message to answer you and to invite you to the product.

The product

When you use CiaoPilot, the contacts, companies, messages and activities you upload or generate are processed on your behalf: you are the controller, we are the processor. We store them in the European Union, on Supabase (database) and Cloudflare (edge). Mailbox credentials are stored encrypted in a vault.

Sub-processors

Supabase (database and functions, EU), Cloudflare (hosting), Resend (transactional email), Stripe (billing), PostHog (analytics, EU), Microsoft and Google (when you connect their mailboxes), the LinkedIn connection provider (when you connect LinkedIn).

Your rights

Access, rectification, erasure, portability and objection, under the GDPR. Write to hello@ciaopilot.com. You can also complain to the Italian Data Protection Authority (Garante).

Retention

Workspace data stays as long as the workspace exists and up to 30 days after closure, then it is deleted. Form submissions are kept for 12 months.